Genie Introduces Warranty Hub to Streamline Equipment Support

Genie has introduced Warranty Hub, a new digital platform designed to simplify warranty-related processes for equipment owners. The system is part of the company’s broader effort to modernize how customers manage equipment support and service.

Warranty Hub provides tools for managing warranty activities, including product registration, claim submission, adjudication and credit memo processing. The platform is integrated into Genie’s existing digital access points, including genielift.com and my.genielift.com.

The system includes multilingual and multi-currency capabilities, allowing it to support customers across global markets. Warranty Hub is part of Genie 360, a suite of digital tools focused on improving customer interaction across service, support, training, and warranty functions.

“Warranty Hub reflects our continued focus on simplifying and modernizing how customers interact with us,” said Vincent Vaché, Genie director of global claims. “A part of Genie 360, Warranty Hub brings greater clarity, consistency and ease to the warranty experience, while supporting our broader goal of making it easier to do business with Genie.”

Genie manufactures aerial lifts and telehandlers used across construction and industrial job sites. The introduction of Warranty Hub reflects a continued focus on digital tools aimed at improving equipment lifecycle management.