Genie Introduces AI Chat Agent to Streamline Technical Support

Genie has launched a new AI-powered chat agent designed to make it easier for technicians and fleet managers to locate service and technical information.

The Genie Assist chat agent, now available through the MyGenieLift portal, uses artificial intelligence to search Genie service and operating manuals and the service bill of materials. The tool provides users with detailed, document-based answers to questions, including torque specifications, diagrams and safety notes.

According to Genie, the chat agent’s natural language engine allows technicians to interact with the database more efficiently and receive step-by-step instructions drawn directly from official documentation. This approach intends to reduce downtime and improve troubleshooting accuracy in the field.

“These additions underscore Genie’s commitment to continuous digital innovation, and elevating the customer experience with practical, user-friendly technology,” said Dana Peters, Genie director of digital services. “Genie Assist, on its own, will save customers time — and therefore money — by making it quicker to find the information they need. But this is just the first step, and we are committed to continuing our efforts to develop and introduce smart, customer-centric solutions that make our digital offering even more valuable.”

The launch of Genie Assist follows other recent digital initiatives from the company, including Serial Hub and machine-integrated QR codes, which allow users to access model-specific data and manuals by scanning a code on the machine.

Genie Assist is now available globally for English-speaking users through the MyGenieLift portal.