Cox Fleet Highlights Unified Service Strategy at TMC 2026

Cox Fleet will exhibit at the ATA Technology & Maintenance Council (TMC) Meeting in Nashville from March 16 to 18, marking the company’s first appearance at the event as a unified organization.

Earlier this year, the company combined its Fleet Services and FleetNet America operations under the Cox Fleet brand. Company leaders say the integration is intended to bring together multiple service offerings into a single fleet support model.

“At last year’s TMC event, we heard a clear message from customers: they wanted a fleet partner with integrated solutions,” said Patrick Brennan, SVP of Cox Fleet. “We listened, and we delivered Cox Fleet with our customers at the center. This is a full circle moment for us to proudly come back and showcase how we are removing friction, powering uptime and driving results so our customers can focus on their business.”

The organization provides support services to fleets nationwide, including scheduled maintenance, emergency roadside assistance, managed care, parts distribution and equipment sales. According to the company, its service network includes more than 65,000 service providers that perform work such as towing, tire service, glass repair and other maintenance tasks. The network is supported by more than 1,500 Cox Fleet technicians and a 24/7 nationwide support team that coordinates service events.

The company also operates Great Dane dealerships in the Northeast and Midwest and provides access to infleeting and defleeting services through Manheim Auctions.

Technology and data integration are central components of the company’s strategy. Cox Fleet reported that investments in artificial intelligence and telematics technology are intended to improve service coordination, reduce downtime and accelerate repairs.

“As our business continues to grow, we needed a partner that could support us at every level, from emergency roadside to scheduled maintenance — and that partner is Cox Fleet,” said Mike Hertel, director of fleet Operations at SRS Distribution, a subsidiary of The Home Depot. “We decided to go all-in with Cox Fleet because their integrated model helps us reduce downtime and improve service consistency across markets. Between their service provider network, in-house technicians and 24/7 support team, they can support our fleet in a way that allows us to stay focused on delivering for our customers.”

Company officials say recent technology investments have shortened estimate cycle times by 80% while improving repair timelines and fleet uptime. AI-powered voice agents are also being used to communicate with drivers about service updates and technician arrival times.

Cox Fleet has also launched a telematics pilot program designed to enable remote diagnostics and service triage. Through a brief registration process, fleets can connect their existing telematics provider to Cox Fleet’s system, allowing vehicle data to be transmitted before service begins.

“Looking ahead, we’ve built the technology roadmap for Cox Fleet to give customers greater visibility and faster service to improve their uptime, increase predictability and quality,” said John Hensman, AVP of Product & Technology. “We are constantly listening, learning and problem-solving to keep every truck moving more safely and efficiently across America.”

Attendees at the Nashville event will be able to visit the company’s booth during show hours for demonstrations of fleet service technology and operational tools.