"This is a significant accomplishment for Felling Trailers, Inc., and it does not happen with just one person. It took over a year for our company to get to this point with cooperation and teamwork among every team member," said Brenda Jennissen, CEO of Felling Trailers, Inc. "Our ISO journey has just begun. We will continue to work toward better processes and training which will lead to continued efficiencies and sustainability of our ISO certification and ensuring we exceed customers' expectations. I am proud of our entire team's diligence and commitment to achieving this important goal."
In order to achieve ISO 9001:2015 Certification, companies must demonstrate that they have implemented effective quality management systems, including a strong customer focus and a process of continuous improvement across all areas of the business, including facilities, people, training, services, and equipment. Felling Trailers, Inc.'s certification process was carried out in partnership with Transpacific Certification LTD and included a detailed assessment of the company's facilities. Interviews were carried out with management and employees, and procedures were reviewed across all functional areas, including operations, training, and development, customer complaint handling, finance, and billing. For more information, visit www.felling.com or call 1.800.245.2809.
About Felling Trailers, Inc.
Felling Trailers is a family owned and operated full line trailer manufacturer located in Central Minnesota that was started in 1974 by Mr. Merle J. Felling. Felling Trailers, Inc. has grown from a small shop to two factory and office complexes that today cover over 260,000 square feet. Felling Trailers currently manufactures over 5,000 trailers a year ranging from a 3,000 lb utility trailer to a 120,000 lb hydraulic gooseneck trailer, and its standard trailer line includes over 240 models. Felling's pride and differentiation is its customized trailer division. Their engineers utilize the latest industry leading design techniques along with their experienced metal craftsmen and cutting edge technology to turn its customers' conceptual trailer needs into a tangible product. Felling Trailers' current capabilities allow them to provide a high-quality product that is distributed across North America and internationally. For more information, you can visit them on the web at www.felling.com, or follow them on twitter, Facebook, Instagram, or Pinterest.